PRSA condems growing use of online deception

Big props to PRSA for taking a visible stand against nefarious practices by some PR people that don't do the profession at large any favors. PRSA begins its August 27 statement by nothing that "misrepresenting the nature of editorial content or intentionally failing to clearly reveal the source of message contents is unethical." The statement lists examples, then covers these three specific categories of unethical practice.

Now if we can only see PRSA sanctioning some of its members, putting teeth behind its words.

Deceptive Online Practices
Under the PRSA Code of Ethics, the source of editorial material must be clearly identified. Any attempts to mislead or deceive an uninformed audience are considered malpractice. The PRSA code calls for truth and transparency and full disclosure of the causes and interests represented. The goal should be responsible advocacy on behalf of clients, sustaining credibility with all audiences, and strengthening the public’s trust in the information they receive and the profession that provides that information. Deceptive practices produce unethical advocacy. The code also specifically targets deceptive online practices by individuals or organizations using blogs, viral marketing and anonymous Internet posting in Professional Standards Advisory PS-8.

Front Groups
One frequently used vehicle that fosters misrepresentation and unethical advocacy is a third-party organization, known as a “front group,” established specifically to deceive or mislead an audience about the position presented and its source. In Professional Standards Advisory PS-7, the PRSA Code of Ethics spells out the unethical nature of engaging in or assisting such groups’ deceptive descriptions of goals, causes, tactics, sponsors, intentions or participants. The ethical communicator is obligated to reveal all information needed for informed decision making, thereby maintaining the public trust. Withholding or deceptively concealing sources or sponsors of information or their intentions or motivations fails to satisfy the principles of truth in advancing the interest of clients and of serving the public interest as responsible advocates.

Pay for Play
Providing payment to generate or influence editorial coverage, regardless of medium, is unethical and constitutes malpractice under the PRSA code because such exchanges of value are hidden from the reader, viewer or listener. The PRSA code clearly champions the values of honesty, fairness, transparency and objective counsel to clients. “Pay-for-Play” also runs counter to the code’s warning to avoid any conflict of interest that impedes the trust of clients, employers or the public. Under Professional Standards Advisory PS-9, professionals are told to disclose any exchange of value so the reader, viewer or listener has the opportunity to make up their own minds about the value, bias, accuracy and usefulness of information provided by others.

About

I'm Shel Holtz, principal of Holtz Communication + Technology, consulting with organizations to enhance their online communications since 1996. I have more than 30 years of experience in organizational communication, including stints as corporate communications director at two Fortune 500 companies. I'm a founding fellow of the Society for New Communications Research (SNCR) and a fellow and Accredited Business Communicator through the International Association of Business Communicators (IABC).

I've written or co-written six books on communication, including "Public Relations on the Net," "Corporate Conversations," "Blogging for Business" and "Tactical Transparency."

Since January 2005, I have co-hosted the twice-weekly PR-focused podcast, "For Immediate Release," with my colleague and friend, Neville Hobson.

For information on consulting and speaking engagements, visit my website, www.holtz.com.

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