PRSA condems growing use of online deception

Big props to PRSA for taking a visible stand against nefarious practices by some PR people that don't do the profession at large any favors. PRSA begins its August 27 statement by nothing that "misrepresenting the nature of editorial content or intentionally failing to clearly reveal the source of message contents is unethical." The statement lists examples, then covers these three specific categories of unethical practice.

Now if we can only see PRSA sanctioning some of its members, putting teeth behind its words.

Deceptive Online Practices
Under the PRSA Code of Ethics, the source of editorial material must be clearly identified. Any attempts to mislead or deceive an uninformed audience are considered malpractice. The PRSA code calls for truth and transparency and full disclosure of the causes and interests represented. The goal should be responsible advocacy on behalf of clients, sustaining credibility with all audiences, and strengthening the public’s trust in the information they receive and the profession that provides that information. Deceptive practices produce unethical advocacy. The code also specifically targets deceptive online practices by individuals or organizations using blogs, viral marketing and anonymous Internet posting in Professional Standards Advisory PS-8.

Front Groups
One frequently used vehicle that fosters misrepresentation and unethical advocacy is a third-party organization, known as a “front group,” established specifically to deceive or mislead an audience about the position presented and its source. In Professional Standards Advisory PS-7, the PRSA Code of Ethics spells out the unethical nature of engaging in or assisting such groups’ deceptive descriptions of goals, causes, tactics, sponsors, intentions or participants. The ethical communicator is obligated to reveal all information needed for informed decision making, thereby maintaining the public trust. Withholding or deceptively concealing sources or sponsors of information or their intentions or motivations fails to satisfy the principles of truth in advancing the interest of clients and of serving the public interest as responsible advocates.

Pay for Play
Providing payment to generate or influence editorial coverage, regardless of medium, is unethical and constitutes malpractice under the PRSA code because such exchanges of value are hidden from the reader, viewer or listener. The PRSA code clearly champions the values of honesty, fairness, transparency and objective counsel to clients. “Pay-for-Play” also runs counter to the code’s warning to avoid any conflict of interest that impedes the trust of clients, employers or the public. Under Professional Standards Advisory PS-9, professionals are told to disclose any exchange of value so the reader, viewer or listener has the opportunity to make up their own minds about the value, bias, accuracy and usefulness of information provided by others.

Loading mentions Retweet

Comments (4)

Aug 31, 2009
charlespizzo said...
Shel, what is IABC's current position on these matters?

>>>"Now if we can only see PRSA sanctioning some of its members, putting teeth behind its words."<<<

Likewise, where does IABC stand on same?

Sep 01, 2009
Andrew_Arnold said...
What about articles written purely for SEO purposes speckled with keywords and hidden links and distributed to article directories without a shred of attribution? Its a growing practice and a grey area - PR in deed but not in name
Sep 02, 2009
arthury said...
Hi Shel,

The PRSA Board of Ethics and Professional Standards (BEPS) did attempt to levy sanctions for breaches of the PRSA Code of Ethics for a period of about 50 years, ending in the late 1990s. During that time, formal sanctions were brought in only four of 232 cases that BEPS investigated. All of the case information was treated a confidential — never to be viewed by anyone, even the accused — for practical and legal reasons.

Over the past few years, PRSA has reexamined the possibility of bringing back enforcement our Code of Ethics. But unless the industry is willing to pursue professional licensing — or fund a PRSA legal defense fund for those individuals and agencies who feel wrongly accused and are inclined to sue — there is simply no way that such concept will work.

(Ironically, the Society of Professional Journalists [SPJ] lost a lawsuit several years ago when they named names in a teaching document called “Doing Ethics in Journalism.” The organization settled the lawsuit for a large sum.)

We do hear, anecdotally, that some public relations agencies are requiring their employees to sign a pledge to abide by our Code of Ethics, regardless of whether their employees are actually PRSA members. And today, we have more dialogue and action regarding ethics than ever before. For example, we now have 10 Practice Standards Advisories, or updates to our Code of Ethics, whereas none existed before.

Right now, all we can do is establish and teach standards, and set a good example through our words and our actions. In the meantime, we'll continue to look for alternative approaches that will add "teeth" to our code. All suggestions are welcome.

Arthur Yann is vice president of public relations for PRSA.

Sep 02, 2009
Shel Holtz said...
Thanks, Arthur. It's definitely a dilemma, and I do understand your points. I just don't think codes of ethics carry much weight unless there are consequences for violating them. I know WOMMA will bounce a member organization out of the association if they violate the group's code.

Leave a comment...

 
To leave a comment on this posterous, please login by clicking one of the following.
Posterous-login     twitter

About

I'm Shel Holtz, principal of Holtz Communication + Technology, consulting with organizations to enhance their online communications since 1996. I have more than 30 years of experience in organizational communication, including stints as corporate communications director at two Fortune 500 companies. I'm a founding fellow of the Society for New Communications Research (SNCR) and a fellow and Accredited Business Communicator through the International Association of Business Communicators (IABC).

I've written or co-written six books on communication, including "Public Relations on the Net," "Corporate Conversations," "Blogging for Business" and "Tactical Transparency."

Since January 2005, I have co-hosted the twice-weekly PR-focused podcast, "For Immediate Release," with my colleague and friend, Neville Hobson.

For information on consulting and speaking engagements, visit my website, www.holtz.com.